PLAYBOOK | NPS SURVEY FOLLOW UP

edited February 2023 in Workflow Best Practices

Difficulty Level: Run

Time Investment: 45 minutes

We know how important feedback is, and it’s equally important to those sending feedback to feel heard. Follow-up via automation can ensure your customers keep providing feedback.

The video below will guide you through:

  • Creating a survey feedback follow-up playbook
  • Branching based on survey results
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