INSPIRATION REQUEST - How Do You Intake Customer Requests For Your Product Team?!
Team,
Looking to improve the flow we currently have set up for funneling customer feedback and product requests to our product team using Catalyst.
Current flow:
1) CSM fills out a Product Request note in Catalyst detailing the request and linking the call snippet
2) This note auto-flows into Slack channel, where product can view it, ask questions, etc.
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