The most recent content from our members.
🛣️ Reimagining Customer Success in this Customer Led World at Catalyst We all know SaaS has changed, and the growth-at-all-cost mindset is one of the past. Here at Catalyst, we are looking looking back to look forward, taking learnings from the broken practices and sharing how we believe revenue focused teams should be…
🎬 Watch: Product Vision & Roadmap* Preview From this video, you'll walk away with key insights on how Catalyst is planning to fix the broken QBR process, rebuild Health Scores to ones that people trust, and help post-sales teams hit their NRR/GRR targets with precision. Here's Kevin Chiu, Co-Founder and COO of Catalyst:…
Time Commitment: 45 min We are in the middle of a monumental shift in thinking about how companies increase revenue. ARR from net new business is down across all company sizes over the last 3 years. But the ray of sunshine in that dark cloud is that Expansion revenue is on the rise🚀 💸 This is the beginning of CLG -…
Time Commitment: 5 min As part of our sunset of Success Metrics, we wanted to improve Calculate Fields in a way that would bridge that gap. Well we just released an important piece to that puzzle 🧩 You can now use the COUNT and RANK pre-built CF to measure Users and Product Events from Segment, Mixpanel, and Pendo! 👇 Quick…
Team, Looking to improve the flow we currently have set up for funneling customer feedback and product requests to our product team using Catalyst. Current flow: 1) CSM fills out a Product Request note in Catalyst detailing the request and linking the call snippet 2) This note auto-flows into Slack channel, where product…
🎬 Watch: Expansions in Catalyst, Q2 Releases & Roadmap We are seeing a monumental shift in the way companies increase revenue. While net new business is dropping across all companies of all sizes, expansion revenue is on the rise! For this session, our PMs, Julia and Susan, will walk you through identifying and…
Hey all! If you checked out our recent Q2 release / roadmap webinar, you will have seen a sneak preview into some new product ideas we'll be bringing to market over the next few quarters. (And if you haven't watched it - check it out!). We talked about the future of Journeys 👀, how to constantly communicate value to…
Hey Catalyst admins! I'm a CX Ops Analyst and our main admin on Catalyst. Wondering if anyone has some ideas to share around how you build your customer health score when you offer multiple products. We're struggling to come up with the right schema given our existing data structure. Looking forward to hearing from all the…
Time Investment: 10 minutes If you're coming into a new company as a CS leader, you probably weren't the one who chose Catalyst as your Customer Growth Platform. But you are going to need to know what is possible in our product to help you manage your team and maximize revenue through retention and expansions. The video…
Difficulty Level: Walk Time Investment: 10 minutes When we released this feature we knew it would be a game-changer! We also knew there were almost infinite use case scenarios depending on your team's staffing, bandwidth, incoming data, and many other facets. So we put together some use cases for each of the pre-built…
First up! Before we dive in... Don't forget to register here for our customers-only Q3 Product Release Event on November 9th from 1pm-2:30pm EDT. This is best suited for Catalyst Admins, but all customers are welcome to join! Here's a sneak peak into the event: Get enabled on all releases delivered in Q3. And trust me, our…
September Product Updates 🚀 Q3 Roadmap Webinar Recap On September 8th, we had a blast kicking off the Fall season with Catalyst's first-ever, customers-only Q3 Product Roadmap Webinar. This event provided a full description and timeline of our upcoming releases, along with a little insight into our future Product vision.…
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