Admin Certification: Catalyst as a Data Platform

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Welcome to Catalyst! Our customers come with a wide range of needs; but at the root of it all, the key requirement is the need to capture context-rich information as structured and digestible data that can be easily consumed by the rest of the business.

Through integrations with Salesforce, Data Warehouses, and ticketing platforms, Catalyst serves as a Data Platform customized for your CS team. Considering this, the best way to think about building in Catalyst is approaching it from the perspective of “what questions are we trying to answer?” and “what data do we