The most recent content from our members.
🛣️ Reimagining Customer Success in this Customer Led World at Catalyst We all know SaaS has changed, and the growth-at-all-cost mindset is one of the past. Here at Catalyst, we are looking looking back to look forward, taking learnings from the broken practices and sharing how we believe revenue focused teams should be…
🎬 Watch: Product Vision & Roadmap* Preview From this video, you'll walk away with key insights on how Catalyst is planning to fix the broken QBR process, rebuild Health Scores to ones that people trust, and help post-sales teams hit their NRR/GRR targets with precision. Here's Kevin Chiu, Co-Founder and COO of Catalyst:…
Difficulty Level: Walk Time Investment: 10 minutes Champion departure is the #1 reason for churn, along with new Exec hires. Each year, 20% of the workforce changes jobs and this number only continues to climb in 2023. Catalyst’s Champion Tracking solution, powered by UserGems, enables teams to protect their #1 revenue…
Issue 1: Data Load Performance, Reported on 6/25 Users are not seeing any data in Catalyst. Symptoms: Every Segment is showing spinning wheel , then "Please add more filters, dataset is too large to query" is displayed on all segments Issue 2: Slowness issue, Reported at 7/8 (maybe related to use of new Customer Hub…
Time Commitment: 45 min Catalyst rolled out Signals earlier this year to help our customers identify and action growth opportunities within their customer base. We're talking CLG - Customer Led Growth 💸 With feedback from our customers already using Signals, we're happy to rollout the first update to this feature! This…
Time Commitment: 5 min As part of our sunset of Success Metrics, we wanted to improve Calculate Fields in a way that would bridge that gap. Well we just released an important piece to that puzzle 🧩 You can now use the COUNT and RANK pre-built CF to measure Users and Product Events from Segment, Mixpanel, and Pendo! 👇 Quick…
🎬 Watch: Expansions in Catalyst, Q2 Releases & Roadmap We are seeing a monumental shift in the way companies increase revenue. While net new business is dropping across all companies of all sizes, expansion revenue is on the rise! For this session, our PMs, Julia and Susan, will walk you through identifying and…
Hey all! If you checked out our recent Q2 release / roadmap webinar, you will have seen a sneak preview into some new product ideas we'll be bringing to market over the next few quarters. (And if you haven't watched it - check it out!). We talked about the future of Journeys 👀, how to constantly communicate value to…
First up! Before we dive in... Don't forget to register here for our customers-only Q3 Product Release Event on November 9th from 1pm-2:30pm EDT. This is best suited for Catalyst Admins, but all customers are welcome to join! Here's a sneak peak into the event: Get enabled on all releases delivered in Q3. And trust me, our…
September Product Updates 🚀 Q3 Roadmap Webinar Recap On September 8th, we had a blast kicking off the Fall season with Catalyst's first-ever, customers-only Q3 Product Roadmap Webinar. This event provided a full description and timeline of our upcoming releases, along with a little insight into our future Product vision.…
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