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Building in Catalyst can sometimes get a bit overwhelming. There are a lot of customizations and flexibility with how you can build a specific process and admins can sometimes get paralyzed by over analysis of what is the best way to build. We've included a quick set of rules to remember when building in Catalyst here, but…
Goals of Catalyst as a tool: Democratize data that is being captured by your CS team for the rest of your organization Quickly onboard new CS team members to your processes and customer management philosophy Allow your CS team to optimize workflows and deliver insights to cross-functional teams to ensure the voice of the…
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Curated by the Catalyst product team, this page acts as your go-to resource for staying informed about what's coming next to Catalyst. While we will update this resource regularly, it won't include every single thing being worked on—just a select collection of some of the highest impact items. So, if you’ve discussed a feature with your account team but don’t see it here, don't fret!
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