The most recent content from our members.
🛣️ Reimagining Customer Success in this Customer Led World at Catalyst We all know SaaS has changed, and the growth-at-all-cost mindset is one of the past. Here at Catalyst, we are looking looking back to look forward, taking learnings from the broken practices and sharing how we believe revenue focused teams should be…
Time Commitment: 30 minutes Game film includes: Breakdown of how internal stakeholders can get data quickly Pipeline updates Board meeting critical info How frontline leaders can simplify meetings Renewal meetings Pipeline review with CSM/RM Have questions about something mentioned in the video? If you have a question,…
Time Commitment: 45 min We are in the middle of a monumental shift in thinking about how companies increase revenue. ARR from net new business is down across all company sizes over the last 3 years. But the ray of sunshine in that dark cloud is that Expansion revenue is on the rise🚀 💸 This is the beginning of CLG -…
TIME INVESTMENT: 15 min DESCRIPTION: In order to fuel Customer-Led Growth (CLG) you need to be able to automatically identify and action expansion opportunities. In this video, we will learn how to: Set up an expansion signal Define expansion signals to indicate when a customer is ready to spend more Written Instructions…
Time Commitment: 45 min Catalyst rolled out Signals earlier this year to help our customers identify and action growth opportunities within their customer base. We're talking CLG - Customer Led Growth 💸 With feedback from our customers already using Signals, we're happy to rollout the first update to this feature! This…
Difficulty Level: Walk Time Investment: 40 minutes As a leader, you are accountable for revenue retention & growth on a book of business, and you want a detailed breakdown of our renewal and expansion forecast. This layout will allow you to communicate revenue predictability to the business and make fast decisions to…
🎬 Watch: Expansions in Catalyst, Q2 Releases & Roadmap We are seeing a monumental shift in the way companies increase revenue. While net new business is dropping across all companies of all sizes, expansion revenue is on the rise! For this session, our PMs, Julia and Susan, will walk you through identifying and…
👇 OVERVIEW OF EXPANSION SIGNALS 👇 Show me how to build these!! Hate videos? Here are the highlights: Define expansion signals to indicate when a customer is ready to spend more Signals Build Worksheet Create Playbook automations with signals to action every opportunity Build Expansion Segments to actively monitor and…
Hello Catalyst team, I would like to sign up for the webinar on May 30th with Jay Nathan on scaling customer success. I don't see a sign-up link on the events page, but was forwarded an invitation by leadership at my company. Can someone send me a link to sign up, or is it posted somewhere else? Thanks, Jenn H
⚡️Introduction to Playbook Objectives Playbook Objectives is yet another feature enhancement, along with Playbook Insights, that the Product team at Catalyst has been hard at work on! 🎉 Let’s break down the benefits for your team! You can now measure the effectiveness of your playbooks with no manual work - simply set an…
Note templates can be really handy with sharing customer stories with the rest of the organization. This is an opportunity to have notes sent directly to a public Slack channel, where a lot of work happens. It's important that these notes are written with the rest of the organization in mind prior to publishing the note.…
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