The most recent content from our members.
Is there the ability to create a recurring task? For example, if we want to monitor a customer's health each week and send a reminder each week to check certain aspects of their health - is there a way to create a task that will be recurring?C Currently, we created a Playbook that automatically generates a task each week…
Hi Catalyst Community, Our Customer Success team works in Pods so people can share accounts and they all share the same accounts. For instance, if we wanted to create a Layout where every member of the Pod had access to it - is there a way where they can see who assigned them a task? Let's say one member want to see if…
Hi Catalyst Community, Is there anyway to create tasks with personalized information based off something that has happened in the account? For example, when NPS scores come through from a contact - we want our CSMs to be alerted if the contact is associated to their account. Using a playbook, it seems you can only…
Difficulty Level: Crawl Time Investment: 10 minutes Letting your customer know that change is hard, and that you're available to help support the transition from one champion to the next helps show the value of not only your product but you as partner. The template below will: Serve as the communication to let your…
Difficulty Level: Crawl Time Investment: 10 minutes Standardizing the escalation process for when a champion leaves one of your customers will ensure that your team is staying on top of turnover and helping retain your customer during times of transition. The template below will: Serve as the first step in our Catalyst x…
Difficulty Level: Crawl Time Investment: 5 minutes There are many things that go into kicking off a successful renewal process. Standardizing this process can ensure that whether your CSM, RM, or AM is running the call, they have all the information they need. This is the deck we use at Catalyst, ENJOY!! Renewal Kickoff &…
Difficulty Level: Crawl Time Investment: 10 minutes There are many things that go into kicking off a successful renewal process. Standardizing this process can ensure that whether your CSM, RM or AM is running the call, they have all the information they need. The template below will: Provide your team with the necessary…
Difficulty Level: Crawl Time Investment: 10 minutes The following fields are needed to build out the Catalyst for Catalyst recurring sync note template. 🛑 If you've never created a non-synced field in Catalyst, check out this Help Center article before preceding! Meeting Recap (Account object) Mtg Recap Launch Date…
Difficulty Level: Crawl Time Investment: 10 minutes Standardizing the way your team takes notes in their recurring sync will ensure that the correct information is being captured across CSMs and accounts. By doing this, everyone on your team can have a consistent picture of each client. The template below will: Provide…
Difficulty Level: Crawl Time Investment: 15 minutes The foundation of your customer's success in implementation and future adoption starts with a reliable transfer of information from Sales to CS. This helps your IM and CS team clearly understand the customer's expectations and goals. The template below will: Use the…
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Curated by the Catalyst product team, this page acts as your go-to resource for staying informed about what's coming next to Catalyst. While we will update this resource regularly, it won't include every single thing being worked on—just a select collection of some of the highest impact items. So, if you’ve discussed a feature with your account team but don’t see it here, don't fret!
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